Najell designs and sells award-winning products for new and expecting parents. Our biggest product categories include baby carriers, baby nests and accessories for strollers. Here at Najell, you get the opportunity to work with a rapidly growing brand. Our office is located attractively in the centre of Lund. Our turnover has increased with around 100% in the last couple of years and we intend to keep this up with plans of growing into a team of over 50 employees in 2025.

The Role

Najell is looking for a Customer Service Representative to join our team. The position is based in Lund, Sweden. 

As a Customer Service Representative, you will play a key role in our online sales efforts. You will be part of our Revenue team responsible for communicating with our customers in all our channels, helping parents find the right product for them and being the first point of contact if things go wrong. Your work will mainly be computer-based via email or chat, but also over the phone. We believe in having strong relationships with our customers, and we think you can be an important part of this. When you’re not working directly with customers, you’ll contribute to developing our online communication and sales. 

We believe you have experience in:

• Customer relations and sales within retail.
• Fluent Swedish and English skills are required, and additional language skills in French, German, Danish, Norwegian or other languages are a strong advantage.
• Being service-minded, skilled at understanding people, and building relationships via phone and text.
• Enjoying a fast-paced environment with the opportunity to influence your own work situation.

Experience in a sales role is important – preferably within fashion or retail.

We Offer

We are a tight-knit team that works hard to achieve set goals. We all contribute individually within our roles in marketing, product development and sales but there is a strong will to help each other out across borders and work together. This makes us stronger than most teams and also makes us more successful and have more fun together. Since we are growing we also see that there is a big opportunity for the right person to grow into new roles in the future. We create our own success.

Is it you that we are looking for?

Application

Click "apply here" to apply and upload your CV and a personal letter. We want to learn more about you and what would make you a great fit for us and this position. Applications are handled on an ongoing basis so don't wait with your application.

About Us

Najell was founded in 2012 and develops products for urban parents. We are based in Lund in southern Sweden where our international team strives to improve and to create great products with parents and babies in mind. Read more about us and our brand at www.najell.com.